Nice way to deliver your oven spares
We often order parts from Espares on line usually for convenience. On a clean about four weeks ago a customer asked Hugo to take the door apart on a Bosch sfandard oven. Its one of those where the door doesnt look like it comes apart but it does by gently lifting the back of the back glass up andx off it pops. As a rule we dont normally take these apart because once youve got the glass off you find it is perfectly clean inside and by opening itbthere is a good chance that something isc going to get in there and make it dirty. In thisc case somehow grease had got inside the door. Hugo went to pop the.door apart and the door shattered. This is the first time this has happened but with glass doors the glass sometimes does bgo though in the thousands of ovens we have cleaned it has only happened, touvh wood, twice. I got on the phone to espares and ordered the part 160 quid for just this inner glass. The expected delivery time came back as four weeks which the customer was reasonable about. When the part arrived we took it out to fit it and found that when we pushed it in place that otc had a small chip in the corner. Customer said she was unhappy. I sent it back and yesterday we got a repkaxement and another one is arriving to+orrow. Looks like they have sent us a replacement for the return and ordered another one. Si bit of cock up from espares. But really looking at the way they are sending the door out its aking for trouble. There was a bit of padding in thed box but not a comprehensive wrap. Things could easily have got broken. The polystyrene was completely the same size of the door leaving bitz overhanging see photos.




